Colorful Satin, Organza, Tulle and Grosgrain Laces


 

Ordering and Invoicing

Email Ordering and Invoicing

To place an order, please send your completed order form to HueLaces@theboutiqueproject.com. The new Excel-based order form is the most user friendly format, although you can still scan/email the Printable order form if preferred. Within one business day you will receive an email invoice from PayPal. Upon receipt of payment, order processing will begin. Please note that you do not need a PayPal account to pay your invoice on PayPal via credit card.

Etsy Ordering and Invoicing

You may also place an order using our new Etsy site at www.HueLaces.etsy.com.  Listings on the Etsy site have categorized popular order options to simplify the ordering process en lieu of completing an order form.  The Etsy site is also the easiest way to quickly place an order for a sample (https://www.etsy.com/listing/191715620). Our Etsy site has a Direct Checkout feature that requires payment via credit card during the order placement process.  A copy of your order will be emailed by Etsy for invoice recording and tracking purposes.

Order Processing

  For orders under 100 pairs, order to ship time is typically 1 week.
► For orders from 100 to 500 pairs, order to ship time is typically 2-3 weeks.
► For orders over 500 pairs, or for more specific times, please send an email to HueLaces@theboutiqueproject.com for an accurate current lead time.

Special Orders

Because HueLaces has over 12,000 shoelace option combinations, you can't possibly have every option on hand for every customer. Wholesale pricing requires a minimum order of 12 pairs of laces, so in many cases you may be able to add a custom order onto a small restock order. When that isn't feasible, HueLaces does offer a one-off ordering solution for retailers looking to meet the needs of a special customer.

Your customers can select their custom laces by viewing the HueLaces' line sheet without pricing at: HueLaces Current Stock Line Sheet (no pricing).pdf. You can place their order on Etsy according to their requirements:

Special Orders for Laces with Metal Tips: https://www.etsy.com/listing/192140551

Special Orders for Laces with Plastic Tips: https://www.etsy.com/listing/192132912

Special Orders for Laces with Hair Ribbons: https://www.etsy.com/listing/192135138

Processing time for special customer orders is 1-3 business days, and shipping is via USPS First Class mail unless you select a Priority Mail upgrade at checkout.

If your store uses a custom packaging option for your other HueLaces' orders, special orders will also use your custom packaging. Otherwise special orders will be delivered in HueLaces' standard for-resale packaging.

Please note that even if your store does not carry a regular stock of HueLaces, you are always welcome to place special orders through our Etsy site. Simply download the customer-friendly version of our line sheet (i.e. no pricing shown) at HueLaces Current Stock Line Sheet (no pricing).pdf, and you're immediately set to take custom shoelace requests. Pricing for special order shoelaces can be viewed at the Etsy site or on the Pricing Sheet for Special Orders PDF document.

HueLaces' Terms

Additional terms may apply as shown at: Terms of Use.  Use of this site indicates acceptance of the Terms of Use. Please note our returns policy is particularly important as you may wish to purchase a sample prior to placing a bulk order.

From the Terms of Use:

Due to the custom nature of our products, we are unable to accept exchanges/returns for convenience. If there is a problem with your order upon receipt, please notify us within 2 weeks at HueLaces@theboutiqueproject.com, so we can work out an appropriate resolution (e.g. exchange, return, credit, etc.). Before placing an initial order, Customers may wish to place a sample order at our Etsy site at: https://www.etsy.com/listing/191715620. The cost of the sample  will be credited on Customer's first order over 24 units.

 

 

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